Frequently Asked Questions

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 Yes. Once you place an order, it cannot be canceled, returned, or refunded unless required by law. 

 Some medical supplies require a valid doctor’s prescription. If that applies, we’ll ask you to provide documentation before we can ship your order. 

Answer: No, we do not carry oxygen or CPAP machines.

At NorCal Medical Supply, our focus is on providing high-quality in-home medical supplies and equipment that support comfort, mobility, and daily living needs. While oxygen and CPAP machines are not part of our product line, we offer a wide range of other medical supplies designed to help patients and caregivers manage health at home safely and effectively.

At this time, NorCal Medical Supply accepts the following payment methods:

• 💵 Cash
• 📝 Check
• 💳 Credit Card (Visa, MasterCard, American Express, Discover)

We do not accept online payment options or digital payment platforms such as Apple Pay, Venmo, PayPal, or other mobile wallet services.

Our goal is to keep transactions simple, secure, and reliable for all of our customers.

• We accept certain insurance plans and workers’ compensation claims.
• Coverage depends on your provider’s rules.
• Any costs not covered by insurance or workers’ comp are your responsibility.
• WE DO NOT DIRECTLY BILL INSURANCE COMPANIES. 

Yes, we do deliver — but only for certain types of equipment.

• 🚚 In-Home Delivery & Setup: We provide delivery and professional setup for large, heavy, or bulky medical equipment such as hospital beds, traction machines, and other items that require installation in your home.
• 📦 Small Items: For smaller supplies like bandages, topicals, and everyday medical essentials, we do not offer in-home delivery. Instead, these items are available through shipping services so they can be conveniently sent to your address or available for pick up in our Petaluma location. 

Our goal is to make sure that the equipment you rely on is safely delivered, properly installed, and ready for use — while still giving you easy access to smaller supplies through shipping.

Yes, we offer repair and servicing — but only for equipment purchased or rented directly from NorCal Medical Supply.

• 🛠️ Covered Equipment: Hospital beds, wheelchairs, traction machines, and other medical equipment that we sell or rent are eligible for repair and servicing.
• 🚫 Not Covered: We do not provide repair or servicing for products purchased elsewhere or from competitors. This policy is in place to protect our customers and our business from liability concerns.

Our trained technicians ensure that any equipment you receive from us remains safe, reliable, and in proper working condition.

• We keep your personal and medical information private and secure.
• We follow HIPAA and other privacy laws.
• We only share your information when necessary to process orders, insurance claims, or when required by law.

 We believe in treating everyone with respect. We reserve the right to refuse service to anyone who is abusive, threatening, or rude to our employees. 

• We’re not responsible for misuse of products, shipping delays, or insurance claim denials.
• These terms may change, and by continuing to shop with us, you agree to the latest version.
• All agreements are governed by California law.