Effective Date: JAN 1, 2025
Welcome to NorCal Medical Supply. By accessing or purchasing from our website, you agree to the following Terms and Agreements. Please read them carefully, as they outline important policies regarding purchases, prescriptions, insurance, privacy, and customer conduct.
1. Purchase Agreements
- All Sales Are Final: Once an order is placed and processed, it cannot be canceled, returned, or refunded unless required by law.
- Prescription Requirements: Certain medical items may require a valid doctor’s prescription. Customers are responsible for providing accurate and timely documentation when requested. Orders for prescription-required items will not be fulfilled without proper authorization.
- Product Availability: We strive to keep our inventory updated, but availability may vary. NorCal Medical Supply reserves the right to substitute or cancel orders if items are unavailable.
2. Insurance and Workers’ Compensation
- Insurance Carriers: We work with select insurance providers to help cover eligible medical supplies. Coverage is subject to the terms and conditions of your insurance plan.
- Workers’ Compensation: NorCal Medical Supply accepts workers’ compensation claims for approved medical equipment and supplies. Customers must provide all necessary claim documentation before orders can be processed.
- Billing Responsibility: Customers are responsible for any costs not covered by insurance or workers’ compensation.
3. Privacy and Personal Medical Information
- Confidentiality: We respect and protect your personal medical information. Any data collected is used solely to process orders, verify prescriptions, and comply with insurance requirements.
- Compliance: NorCal Medical Supply adheres to all applicable privacy laws, including HIPAA, to safeguard sensitive health information.
- Data Sharing: We do not sell or share your personal medical information with third parties, except as required to fulfill orders, process insurance claims, or comply with legal obligations.
4. Customer Conduct
- Respect for Employees: NorCal Medical Supply values a safe and respectful environment. We reserve the right to refuse service to any individual who is abusive, threatening, or rude to our employees.
- Zero Tolerance Policy: Harassment, discriminatory language, or hostile behavior will result in immediate termination of service.
5. General Terms
- Limitation of Liability: NorCal Medical Supply is not responsible for misuse of products, delays caused by shipping carriers, or insurance claim denials.
- Changes to Terms: We may update these Terms and Agreements at any time. Continued use of our website and services constitutes acceptance of the updated terms.
- Governing Law: These Terms and Agreements are governed by the laws of the State of California.