Privacy Policy

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Effective Date: JAN 1, 2025 

At NorCal Medical Supply, protecting your privacy is not just a legal requirement—it is a core value of our business. We specialize in providing in-home medical supplies and equipment, and we understand that your health information is deeply personal. Safeguarding your data is of the utmost importance to us, and we are committed to maintaining the highest standards of confidentiality and security.

• We strictly adhere to the Health Insurance Portability and Accountability Act (HIPAA) and all applicable medical privacy laws.
• Your medical and personal information will never be shared, sold, or disclosed without your explicit consent, except as required by law.
• We implement industry-leading safeguards to ensure your data remains secure at every stage of your interaction with us.

To provide you with safe and effective service, we may collect:

• Personal details (name, address, phone number, email)
• Medical information necessary to fulfill supply and equipment orders
• Payment and billing information
• Communication records (emails, calls, or messages with our team)

Your information is used solely to:

• Process and deliver medical supplies and equipment to your home
• Coordinate with healthcare providers when necessary
• Ensure compliance with HIPAA and other healthcare regulations
• Improve our services and customer support

We employ multiple layers of protection, including:

• Secure servers and encrypted communications
• Restricted access to sensitive information
• Regular audits and compliance checks
• Staff training on HIPAA and medical privacy best practices

As a valued customer, you have the right to:

• Access your personal and medical information
• Request corrections to inaccurate data
• Request restrictions on how your information is used or shared
• File a complaint if you believe your privacy rights have been violated

If you have any questions about our Privacy Policy or how your information is handled, please contact us: 888.769.9606

At NorCal Medical Supply, your trust is our greatest responsibility. We want you to feel confident knowing that your privacy is protected with the highest level of care. Every piece of information you share with us is treated with respect, dignity, and uncompromising security.